Cove Central - VoIP Business Phone Systems
VoIP Telecom provider serving Maine, Massachusetts, Connecticut, Rhode Island and New Hampshire

Join Us

 

JOIN US ~

At Cove Central, we are a team of go-getters who work hard and go above-and-beyond to help our customers. Are you that person? Are you inquisitive and always looking for ways to solve customer issues? Are you looking for something new, a bit more innovative and willing to learn new technology? Do you want a flexible schedule? Then join us! We are currently interviewing for the following positions:

OFFICE/SALES ASSISTANT - full-time (BRUNSWICK, ME OR CLEVELAND, OH)

This is a full-time position, preferably a person based in Brunswick, ME or Cleveland, OH. Training will be in Brunswick for 2 weeks.

  • Act as traffic/liaison between customer, sales and help desk.

  • Answer all support calls and make sure they are assigned to a tech from start of task to completion.

  • Update customer records and Help Desk email on a daily basis and as required.

  • Help locate customer products from stock inventory, place orders, package, ship and track orders. Keep the office and inventory well-stocked and organized.

  • Use data to investigate the logistical history to resolve orders and product issues.

  • Provide call flow and test calls on new installs.

  • Create training guides a PLUS! Familiarity and comfort with the following business and communication platforms: YouTube videos, video editing tools, MS Office Suite (Word, Powerpoint) and Adobe Acrobat.

  • Pre and post-sales support tasks to include line number porting ops and with familiarity with Excel a PLUS.

VOIP/IT HELP DESK SUPPORT - full-time (TAMPA, CLEVELAND OR pSt/cst time zone)

We are seeking (2) full-time candidates.  2-week training will be provided.

  • Serve as initial escalation point for VoIP support issues (Level 1/2)

  • Troubleshoot and report VoIP performance issues and results in CRM

  • Responsible for resolving customer requests/issues in a timely manner with follow-up skills

  • Familiarity with VoIP technologies (SIP trunks, On-prem and cloud servers, network switches, firewall and network wiring)

  • Familiarity with 3CX and/or Vodia, or other IP PBX solutions would be highly preferable but not required.

Please send your cover letter and resume to: info@covecentral.com